The Problem of Unattended Real Estate Inquiries
When an agent is on leave, occupied with site visits, or simply neglects their queue, high-intent leads go cold. Auto-reassignment SLA rules solve this automatically.
Configuring SLA Rules in Smattio
Set a threshold such as 15 minutes. If no call attempt or disposition update is logged within that window, the CRM automatically pulls the lead and transfers it to the next available agent on duty.