Our Policies & Terms
Transparent, fair, and designed to protect both you and us. Please read these documents carefully before using Precyma.
1Acceptance of Terms
Welcome to Precyma. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and Precyma Technologies Private Limited ("Precyma," "we," "us," or "our"), governing your access to and use of the Precyma CRM platform, including all associated web applications, mobile applications (iOS and Android), APIs, and related services (collectively, the "Service").
By accessing, registering for, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity.
2Definitions
For the purposes of these Terms, the following definitions apply:
- "Platform" means the Precyma web-based CRM application, mobile applications, APIs, dashboards, and all related tools and interfaces.
- "Tenant" means an individual real estate business, builder, or sales organisation that has registered and maintains an isolated account within the Platform.
- "User" means any individual authorised by a Tenant to access the Platform, including Admins, Senior Sales Users, and Junior Sales Users.
- "Leads" means contact information and associated data of prospective property buyers managed within the Platform.
- "Content" means all data, text, information, files, and other materials uploaded, transmitted, or submitted through the Platform.
- "Subscription" means a paid plan that grants access to specific features and usage limits for a defined billing period.
- "Integration" means any third-party service, portal, or platform connected to Precyma via webhooks, APIs, or direct integration.
3Account Registration & Security
To access the Service, you must create an account. You agree to provide accurate, complete, and current registration information and to update such information as necessary.
- You are solely responsible for maintaining the confidentiality of your login credentials.
- You must immediately notify Precyma of any suspected unauthorised access to your account.
- You are responsible for all activities that occur under your account, whether or not authorised by you.
- You may not share your account credentials with any third party outside your authorised team.
- Each User must have a unique login — shared logins are prohibited.
The Service is intended for businesses and commercial real estate organisations operating in India. You must be at least 18 years old and have the legal capacity to enter into binding contracts to use the Service.
4Subscriptions & Billing
Access to the Service is provided on a subscription basis. The following terms govern billing and payments:
| Plan | Price | Users | Leads | |
|---|---|---|---|---|
| Starter | ₹4,999/mo | Up to 5 | 5,000/mo | No |
| Business | ₹9,999/mo | Up to 20 | Unlimited | Yes |
| Enterprise | Custom | Unlimited | Unlimited | Yes |
- Subscriptions are billed monthly or annually in advance, in Indian Rupees (INR).
- Payments are due on or before the subscription renewal date.
- We accept payment via UPI, net banking, credit/debit cards, and NEFT/RTGS for enterprise plans.
- All prices are exclusive of applicable GST (18%) unless stated otherwise.
- Failed payments will result in a 5-day grace period, after which the account may be suspended.
You may upgrade your plan at any time; the new plan takes effect immediately and you will be charged a prorated amount for the remainder of the billing period. Downgrades take effect at the start of the next billing cycle.
5Acceptable Use Policy
You agree to use the Service only for lawful purposes and in compliance with these Terms. The following activities are strictly prohibited:
- Uploading, transmitting, or storing leads or data obtained without consent or in violation of any applicable data protection law, including the DPDP Act 2023.
- Attempting to reverse-engineer, decompile, disassemble, or otherwise circumvent the technical measures protecting the Platform.
- Using the Platform to send spam, unsolicited marketing messages, or bulk WhatsApp messages without recipient consent.
- Sharing your account credentials with users outside your organisation.
- Using automated bots, scrapers, or scripts to access the Platform without prior written consent.
- Uploading malicious code, viruses, or any software designed to disrupt, damage, or interfere with the Service.
- Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
- Using the Service for any purpose competitive to Precyma's business without prior written consent.
Precyma reserves the right to immediately suspend or terminate accounts that violate this Acceptable Use Policy, with or without prior notice, in its sole discretion.
6Data Ownership & Portability
You retain full ownership of all Content and lead data you upload or create within the Platform. Precyma does not claim any ownership rights over your data.
- Export all your leads, history, notes, and settings as CSV at any time.
- Request a full data dump in JSON format by contacting support.
- Delete your account and all associated data at any time.
- Transfer your data to another platform without restriction.
By uploading Content, you grant Precyma a limited, non-exclusive, royalty-free licence to use, store, process, and transmit your Content solely for the purpose of providing the Service. This licence terminates when you delete the data or close your account.
Precyma may use aggregated, anonymised data (with all personal identifiers removed) for the purpose of improving the Service, benchmarking, and generating platform-wide analytics.
7Multi-Tenant Architecture & Isolation
Precyma operates a multi-tenant CRM platform where each registered business ("Tenant") has a logically isolated environment within a shared infrastructure.
- Each Tenant's leads, users, settings, and integrations are logically separated.
- Precyma employs row-level security and tenant-scoped database queries to enforce isolation.
- In the unlikely event of a data breach affecting multiple tenants, each affected Tenant will be notified within 72 hours of discovery.
- Enterprise clients may opt for a dedicated server deployment with complete physical data isolation at an additional cost.
8Third-Party Integrations
The Service integrates with third-party platforms including Facebook Lead Ads, 99acres, MagicBricks, Housing.com, WhatsApp Cloud API, Twilio, and others. The following terms apply to these integrations:
- Precyma acts as a data processor for leads received from third-party portals. You, as the data controller, are responsible for ensuring you have appropriate consent to receive and process these leads.
- Precyma is not responsible for any downtime, data loss, or errors caused by third-party platform failures or API changes.
- WhatsApp messaging is subject to Meta's WhatsApp Business API policies. Violations of Meta's policies may result in your WhatsApp integration being suspended by Meta, not by Precyma.
- Any costs charged by third-party providers (e.g., Twilio SMS charges, Meta API fees) are your responsibility and are separate from Precyma subscription fees.
9Service Availability & SLA
Precyma commits to the following service levels:
| Plan | Uptime Commitment | Support Response | Maintenance Windows |
|---|---|---|---|
| Starter | 99.0% | 48 hours | Weekends, off-peak |
| Business | 99.5% | 24 hours | Sundays, off-peak |
| Enterprise | 99.9% | 4 hours | Negotiable |
Uptime is calculated monthly, excluding scheduled maintenance windows communicated at least 48 hours in advance. Service credits for downtime below committed SLA are available to Business and Enterprise customers on request.
10Confidentiality
Each party agrees to keep the other's Confidential Information strictly confidential and not to disclose it to any third party without prior written consent. "Confidential Information" includes, but is not limited to, business data, lead databases, pricing information, technical documentation, and any information marked as confidential.
This obligation survives termination of these Terms for a period of 3 (three) years.
11Intellectual Property Rights
The Platform, including all software, code, design, user interface elements, documentation, trademarks, and branding, is the exclusive intellectual property of Precyma Technologies Private Limited and is protected under the Copyright Act, 1957, and other applicable Indian intellectual property laws.
- You may not copy, reproduce, or distribute any part of the Platform.
- You may not create derivative works based on the Platform.
- You may not use Precyma's trademarks or branding without prior written consent.
Your feedback, suggestions, and ideas submitted to Precyma may be used by us without restriction or compensation, unless otherwise agreed in writing.
12Disclaimers & Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Precyma does not warrant that: (a) the Service will be uninterrupted, error-free, or secure; (b) any defects will be corrected; (c) the Service or the servers that make it available are free of viruses or other harmful components; or (d) the results of using the Service will meet your requirements.
13Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRECYMA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY YOU IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
IN NO EVENT SHALL PRECYMA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF LEADS, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL.
14Indemnification
You agree to defend, indemnify, and hold harmless Precyma, its officers, directors, employees, agents, and licensors from any claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) your Content; (c) your violation of any applicable law or regulation; or (d) your infringement of any third-party rights.
15Termination
Either party may terminate this agreement at any time:
- By You: Cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period.
- By Precyma: We may suspend or terminate your account immediately if you breach these Terms, fail to pay, engage in prohibited activities, or for any other reason at our sole discretion with 30 days' written notice (except in cases of breach).
Upon termination, your right to access the Service ceases immediately. Your data will be retained for 30 days post-termination, during which you may request an export. After 30 days, all data is permanently deleted.
16Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation.
If negotiation fails within 30 days, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, with a single arbitrator seated in Noida, Uttar Pradesh, India. The proceedings shall be conducted in English.
You agree that any legal proceedings must be brought exclusively in the courts of Noida/Gautam Buddha Nagar, Uttar Pradesh, India.
17Changes to These Terms
Precyma reserves the right to modify these Terms at any time. When we make material changes, we will notify you by email and/or by displaying a prominent notice within the Platform at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
18Contact Us
For any questions about these Terms, please contact our legal team:
Have questions about our Terms?
Our team is available Monday–Saturday, 10 AM – 7 PM IST.
We respond within 2 business
hours.
1Introduction & Scope
Precyma Technologies Private Limited ("Precyma," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, store, and protect personal data when you use the Precyma CRM platform.
This policy applies to all visitors, registered users, and customers of the Precyma platform, including tenant administrators, sales users, field agents, and the end-customers (property buyers) whose data is processed through our platform.
2Information We Collect
- Full name, business email address, phone number
- Company name, business address, team size
- Login credentials (password stored as a bcrypt hash — never in plain text)
- Role and permissions within your organisation
- Property buyer names, phone numbers, email addresses
- Lead source (Facebook, 99acres, website, walk-in, etc.)
- Property interest, budget range, preferred location
- Communication history, notes, and follow-up records
- Pipeline stage and deal status
- IP addresses, browser type, operating system
- Device identifiers (mobile app users)
- GPS location data (field agents using the mobile app check-in feature)
- Session duration, pages visited, features used
- API call logs and error reports
Payment processing is handled by our PCI-DSS compliant payment partners. Precyma does not store raw card numbers or CVVs. We retain billing name, address, invoice history, and the last 4 digits of your card for record-keeping.
3How We Use Your Data
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Providing & improving the Service | Contractual necessity | Account, usage, lead data |
| Authentication & security | Legitimate interest | Login credentials, IP, device |
| Billing & invoicing | Contractual necessity | Payment, account data |
| Customer support | Contractual necessity | All data as required |
| Product analytics (anonymised) | Legitimate interest | Aggregated usage data |
| Legal compliance | Legal obligation | As required by law |
| Marketing (opt-in only) | Consent | Email, name |
4Data Sharing & Disclosure
Precyma does not sell your personal data to third parties. We share data only in the following circumstances:
- Service Providers: We share data with carefully vetted sub-processors (e.g., cloud hosting on AWS/DigitalOcean, payment gateways, email providers) under strict data processing agreements.
- Integration Partners: Data is shared with third-party portals (Facebook, 99acres, etc.) only to the extent required for integration functionality and only with your explicit configuration.
- Legal Requirements: We may disclose data if required by law, regulation, court order, or governmental authority.
- Business Transfer: In the event of a merger, acquisition, or sale of assets, user data may be transferred as a business asset, with prior notification to users.
5Data Storage & Retention
All data is stored on servers located within India unless you are an enterprise customer who specifically requests cross-border hosting. We implement the following retention periods:
| Data Type | Retention Period |
|---|---|
| Active account data | For the duration of your subscription |
| Post-cancellation data | 30 days (then permanently deleted) |
| Billing & invoice records | 7 years (as required by Indian tax law) |
| Security logs | 12 months |
| Backups | 30 days rolling |
6Security Measures
Precyma employs industry-standard security measures to protect your data:
- TLS 1.3 encryption in transit for all data transmission
- AES-256 encryption at rest for sensitive data fields
- bcrypt hashing for all stored passwords (never stored in plain text)
- Role-based access controls and least-privilege architecture
- Regular security audits and vulnerability assessments
- SSH hardening, firewall rules, and intrusion detection
- Automated daily backups with off-site storage
- Multi-factor authentication (MFA) available for all accounts
7GPS & Location Data
The Precyma mobile app collects GPS location data when sales agents use the check-in feature for attendance tracking. The following rules apply:
- Location data is collected only when the check-in feature is actively used — not continuously in the background.
- Location data is visible to your tenant's administrators and is used solely for attendance and field visit verification.
- Location data is retained for the same period as other account data and is deleted upon account termination.
- You can disable location access in your device settings, though this will prevent use of the check-in feature.
8Your Privacy Rights
Under the DPDP Act 2023 and applicable law, you have the following rights:
- Right to Access: Request a copy of all personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data (subject to legal retention obligations).
- Right to Portability: Receive your data in a machine-readable format (CSV/JSON).
- Right to Withdraw Consent: Withdraw consent for optional data processing at any time.
- Right to Nominate: Nominate another individual to exercise these rights on your behalf.
To exercise any of these rights, email us at privacy@precyma.com. We will respond within 30 days of receiving your request.
9Cookies & Tracking
Precyma uses cookies and similar tracking technologies on its website and platform. We use the following categories of cookies:
| Cookie Type | Purpose | Can Opt Out? |
|---|---|---|
| Essential | Session management, authentication, security | No — required |
| Functional | Remembering preferences (theme, language) | Optional |
| Analytics | Understanding platform usage (anonymised) | Yes |
| Marketing | Targeted advertising (website only) | Yes |
10Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately at privacy@precyma.com and we will delete it promptly.
11Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of material changes via email and an in-platform notification at least 14 days before the change takes effect.
12Grievance Officer
In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of our Grievance Officer are:
13Data Protection Officer
For privacy-related enquiries, data access requests, or to report a privacy concern, contact our Data Protection Officer:
Privacy Concerns & Data Requests
Contact our Data Protection Officer directly.
We handle all privacy requests within 30
days.
1Refund Policy Overview
At Precyma, we are committed to customer satisfaction. This Refund Policy outlines the circumstances under which refunds are granted for subscription payments made to Precyma Technologies Private Limited.
2Free Trial Period
Precyma offers a 14-day free trial on the Business plan with no credit card required. The trial period is designed for you to fully evaluate the Service before committing to a paid subscription.
- Full access to all Business plan features during the trial.
- No payment required to start the trial.
- Trial data is retained and transferred to your paid account upon subscription.
- No automatic charges at the end of the trial — you must actively choose to subscribe.
We strongly recommend utilising the free trial to ensure the Platform meets your requirements before purchasing a paid subscription.
3Refund Eligibility
Refunds are evaluated on a case-by-case basis. The following situations may qualify for a full or partial refund:
- Technical failure by Precyma: If we are unable to provide the Service as described due to our own technical issues lasting more than 72 consecutive hours.
- Double billing: If your payment method was charged more than once for the same subscription period due to a billing error on our part.
- Incorrect plan charged: If you were charged for a plan different from what you selected.
- Service not delivered: If your account was not activated within 5 business days of payment despite a confirmed payment receipt.
- Early cancellation within 7 days (new subscribers only): First-time subscribers who cancel within 7 days of their first paid subscription may request a prorated refund for the unused portion.
- Cancellation after 7 days of the subscription period (for renewals).
- Partial month usage — we do not issue prorated refunds for early cancellations after the 7-day window.
- Accounts suspended for violation of our Terms of Service or Acceptable Use Policy.
- Dissatisfaction with features that were accurately described in our plan documentation before purchase.
- Third-party integration costs (Twilio, Facebook API charges, etc.).
- Custom development or one-time setup fees, unless the project was not delivered.
- Renewal charges after a cancellation reminder was sent and ignored.
4Annual Subscription Refunds
Annual subscriptions receive a discounted rate in exchange for a longer commitment. The following refund terms apply to annual plans specifically:
| Time Since Annual Payment | Refund Amount |
|---|---|
| Within 7 days (new subscriber) | Full refund |
| 8–30 days | Prorated for unused full months (at monthly rate) |
| 31–90 days | 50% of remaining unused months (at monthly rate) |
| Beyond 90 days | No refund (service credit may be offered) |
5How to Request a Refund
To request a refund, follow these steps:
- Email us at billing@precyma.com with the
subject line:
Refund Request — [Your Company Name] - Include your registered email address, Tenant ID or company name, and the reason for the refund request.
- Attach any relevant supporting documentation (e.g., duplicate payment screenshot, error screenshot).
- Our billing team will acknowledge your request within 2 business days.
- We will review and make a decision within 7 business days of receiving all required information.
- If approved, the refund will be processed to your original payment method within 10–15 business days.
6Service Credits as Alternative
In some cases where a cash refund is not applicable, Precyma may offer service credits as an alternative remedy. Service credits can be applied toward:
- Future subscription renewals
- Plan upgrades
- Add-on features or additional user seats
- Custom development work
Service credits do not expire and can be used at any time during the life of your account. Credits are non-transferable and have no cash value.
7Chargebacks & Disputes
We strongly encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Unwarranted chargebacks may result in:
- Immediate suspension of your account pending investigation.
- Permanent account termination if the chargeback is found to be fraudulent or in bad faith.
- Recovery of all outstanding amounts plus dispute resolution fees.
If you have a legitimate billing dispute, our team will work with you to resolve it quickly and fairly. Most billing issues are resolved within 5 business days of first contact.
8GST & Tax on Refunds
All Precyma subscription prices are exclusive of GST (currently 18%). GST is charged separately on all invoices as required by Indian tax law.
When a refund is approved, the refund amount will include GST paid on the refunded portion. A revised GST invoice (credit note) will be issued for your records within 7 business days of the refund being processed.
09AAACP0000A1Z0 (Uttar Pradesh). GST credit notes will be issued on the
Precyma portal within 7 days of refund approval.
9Contact Our Billing Team
For all billing and refund-related enquiries, our dedicated billing team is available Monday–Saturday, 10 AM – 7 PM IST.
Billing & Refund Enquiries
Reach our billing team directly for fast resolution.
Response within 2 business hours
during working hours.